Designing Trustworthy AI: A Human-Machine Teaming Framework to Guide Development. Paper by Carol J. Smith. arXiv:1910.03515 [cs.AI]. Presented at AAAI (Association for the Advancement of Artificial Intelligence) Symposium FSS-19: Artificial Intelligence in Government and Public Sector, Nov 7, 2019. Arlington, Virginia, USA.
Getting the Most Out of Remote Research and Testing. Article by Carol J. Smith in SIGCHI's Interactions Magazine for the Evaluation and Usability Forum. Publication Date: Mar / Apr 2017 Issue, ISSN: 1072-5520
The Lights Seemed Dimmer Than Normal. Survival Story by Carol J. Smith in “The Moderator’s Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research” by Donna Tedesco and Fiona Tranquada. Publication Date: December 3, 2013. ISBN-10: 0124047009, ISBN-13: 978-0124047006, Edition: 1.
Negotiation: You Already Do It – Now Own It. Article by Carol J. Smith in UX Magazine, Volume 13, Issue 1, 1st Quarter 2013, page 20. Publication Date: April 2013, ISSN: 1540-4668
Words Matter. Case Study by Carol J. Smith in “It's Our Research: Getting Stakeholder Buy-in for User Experience Research Projects” by Tomer Sharon, page 36. Publication Date: April 2, 2012. ISBN-10: 0123851300, ISBN-13: 978-0123851307, Edition: 1.