Carol J Smith

Provoking human values in AI.


Highly experienced UX researcher with over 18 years of research experience across industries.

Sr. Research Scientist - Human Machine Interaction
Carnegie Mellon Univ, SEI, Emerging Technology Center
Pronouns: she/hers
Presentations on SlideShare

Let's Connect!  LinkedIn/in/caroljsmith    Twitter: @carologic

Page Contents

Upcoming Engagements

Abstractions 2019
Presentation: Designing More Ethical and Unbiased Experiences
With Karen Bachmann. August 21-23, 2019. Pittsburgh, PA
https://abstractions.io/

World Usability Congress 2019
Presentation: On the Road: Best Practices for Autonomous Experiences
October 17-18, 2019. Graz, Austria
WorldUsabilityCongress.com

Carol on Stage at Fluxible 2017 talking about guiding principles of ethics in AI.

Photo posted by Mike Costanzo on Twitter.

Presentations, Panels and Workshops

Topics in Ethics Roundtable at UXPA 2019
With Thyra Rauch, Chauncey Wilson and Mike Ryan
June 25, 2019. Scottsdale, AZ

Pre-Conference Course: Learning from Human Behavior: Usability Testing Basics at UXPA 2019
With Thyra Rauch.
June 24, 2019. Scottsdale, AZ

Dynamic UXR: Ethical Responsibilities and AI at UXR Strive Conference 2019
UXR Collective
June 6, 2019, Toronto, Ontario, Canada

Best Practices for Human-AI Interaction Panel at AI for Good Global Summit 2019
May 28-31, 2019. Geneva, Switzerland

The Startup Dream Team: Agile + Design Thinking at Ascender, Starter/Builder course
April 25, 2019. Pittsburgh, PA

Prototyping for Beginners - Learn Early! Workshop at Inclusive Innovation Summit 2019
March 28-30, 2019. Pittsburgh, PA

Self-Driving on the Industry Experience Panel at The Humanities at Work Conference
University of Pittsburgh
March 27, 2019. Pittsburgh, PA

Navigating Challenges in IA People Management at IA Conference 2019
March 16, 2019. Orland, FL

Design + Research Ops at TLMUX - Tout le Monde UX
February 28, 2019. Montreal, QB, Canada
http://toutlemonde-ux.com/designops/

Designing Trustable AI Experiences at IxDA Pittsburgh
January 24, 2019. Pittsburgh, PA

Research, Evaluation and Usability Testing Lecture at College of Computing & Information Sciences, Makerere University 
August 24, 2017. Kampala, Uganda
https://www.mak.ac.ug/

Helping humans and computers understand one another - Interview on Spark! CBC Radio  
Interviewed by Nora Young for CBC radio show Spark!
This was an extremely exciting opportunity for me to explain artificial intelligence (AI) systems and machine learning to a broad audience and to have the privilege of being on Canadian public radio.
The interview aired on CBC Radio on Sunday, November 05, 2017.
Article: http://www.cbc.ca/radio/spark/helping-humans-and-computers-understand-one-another-1.4380221

UX in the Age of AI: Where Does Design Fit In? at Fluxible 2019
September 18–24, 2017. Waterloo, Ontario, Canada
Slides on Slideshare: https://www.slideshare.net/carologic/ux-in-the-age-of-ai-where-does-design-fit-in-fluxible-2017
http://www.fluxible.ca/

AI and Machine Learning Demystified at Midwest UX 2017 (MWUX17)
October 13-14, 2017. Cincinnati, Ohio
Slides on Slideshare: https://www.slideshare.net/carologic/ai-and-machine-learning-demystified-by-carol-smith-at-midwest-ux-2017
Conference on Vimeo: https://vimeo.com/mwux http://2017.midwestuxconference.com/

AI for Behavioral Health: Machine Learning Demystified at 3rd Integrative Conference on Technology, Social Media, and Behavioral Health
University of Pittsburgh’s Center for Behavioral Health + Smart Technology
November 3, 2017. Pittsburgh, PA
Conference Site: https://www.healthtech.pitt.edu/home/events/3rdconference/

Written Publications

AUX3: Making UX Research Track with Agile
By Carol J. Smith, Thyra Rauch and Hannah Moyers
Article in UX Magazine, UXPA, March 2019, Volume 19(1).
Article Link: http://uxpamagazine.org/aux3-making-ux-research-track-with-agile/

A Turn of Phrase: The Politics of UX Language
By Carol Smith
Article in UX Magazine, UXPA, Volume 17.2. Publication Date: April 2017, ISSN: 1540-4668
Article Link: http://uxpamagazine.org/a-turn-of-phrase/
Publication Link: http://uxpamagazine.org/issue/17-2/

Getting the most out of remote research and testing
By Carol Smith
Article in SIGCHI's Interactions Magazine for the Evaluation and Usability Forum.
Publication Date: Mar / Apr 2017 Issue, ISSN: 1072-5520
Publication Link: http://mags.acm.org/interactions/march_april_2017/MobilePagedReplica.action?pm=1&folio=82#pg84

The Lights Seemed Dimmer Than Normal
By Carol Smith
Survival Story in “The Moderator’s Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research” by Donna Tedesco and Fiona Tranquada
Publication Date: December 3, 2013. ISBN-10: 0124047009, ISBN-13: 978-0124047006, Edition: 1
http://www.modsurvivalguide.org/

Negotiation: You Already Do It – Now Own It
By Carol Smith
Article in UX Magazine, Volume 13, Issue 1, 1st Quarter 2013, page 20. Publication Date: April 2013, ISSN: 1540-4668
Article link: http://uxpamagazine.org/negotiation/

Words Matter
By Carol Smith
Case Study in “It's Our Research: Getting Stakeholder Buy-in for User Experience Research Projects” by Tomer Sharon, page 36
Publication Date: April 2, 2012. ISBN-10: 0123851300, ISBN-13: 978-0123851307, Edition: 1
Book Link: http://itsourresear.ch/cases.html

Mentorship and Membership Activites

Carnegie Mellon University, School of Design
Portfolio reviews with undergraduate and graduate students.
2017 - present in Pittsburgh, PA

Carnegie Mellon University, Human-Computer Interaction Institute 
Portfolio reviews with undergraduate and graduate students.
2019 - present in Pittsburgh, PA

Carnegie Mellon Women in Electrical & Computer Engineering (CMU-WinECE) Dinners
Presentations about my career progression, work-life balance, etc.
2018 and 2019 in Pittsburgh, PA